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Tsaradia commercial measures for coronavirus

END OF ROUTINE COVID-19 TESTING

On 24 February 2022, the Malagasy government announced the end of systematic covid-19 tests for all passengers to/from the provinces from flight on 25th February. 

A temperature check will be done before each flight.  In the event of Covid-19 symptoms, all passengers on Tsaradia flights (vaccinated or unvaccinated) will be required to perform a Covid-19 test at the airport.

The antigenic test is free for all passengers and the results are immediately available.  In the event of a positive result, the passenger will be taken in charge by the airport health authorities.

Any ticket whose travel was planned during the suspension period of Tsaradia’s flights, remain valid until 31 December 2022. Travellers must confirm the new travel dates in order to use their air ticket again. 

You can contact our call centre at +261 20 23 444 44, or by sending us an email at client@contact-tsaradia.com, or by contacting the nearest Tsaradia sales point directly.

In view of the health context, and for the safety of passengers and crew, TSARADIA adopts the following provisions for all passengers tested positive for COVID-19 from Antananarivo, as well as its accompanying, on condition of confirmation of the passenger’s positivity by the Tsaradia agency at the airport.

Thus:

  • Tickets for a tested positive passenger and accompanying passengers are subject to change without penalty until December 31, 2022. The change may concern the date and/or the route and/or the name and is only allowed once. However, if the original tariff class is no longer available, a rate adjustment is to be expected.
  • The refund of tickets follows the usual refund procedure: the refundable tickets remain refundable according to the conditions of refund of the point of sale that issued the ticket.

Tsaradia ticket holders whose travel has been postponed due to Covid-19 can request to change without penalty:

  • The travel date(s)
  • the names of the passengers
  • the itinerary of the trip
  • The change is unique (only once), for travel no later than December 31, 2022.

You can send your request via our contact form or send us an email to client@contact-tsaradia.com

 

The amendment is without penalty. However, a tariff adjustment is required in the following cases:

  • If the original fare class is no longer available on the new trip date. This often happens when the date of the new flight is very close.
  • If there is a currency exchange rate update
  • If there is a tax update
  • In case of change of route.

These specific provisions cannot be managed online. Each airline ticket has its own fare conditions. Some files initially require change penalties, which cannot be cancelled online.

In the event of online changes to the trip, change penalties will apply for editable tickets. 

In case the ticket is refundable, it is possible to request a refund.

The processing of refunds of tickets issued by TSARADIA points of sale (website, call center and Tsaradia agencies in Ivato and in provinces) can currently take up to one hundred and twenty (120) days after receipt of the customer’s request.

It is possible to request a credit note as well, which you can use to purchase a new ticket later.

You can send your request via our contact form

 

The processing of refunds of TSARADIA tickets issued by AIR MADAGASCAR agencies (Analakely, La City) follows the usual refund procedure specific to AIR MADAGASCAR.

The processing of refunds of tickets issued by travel agencies follows the usual procedure of the travel agency.

As a reminder, only tickets whose conditions allow the refund are refundable. (namely the rates "Freedom" and "Privilege").

Tickets with a promotional rate ("Legereté", "Coup de coeur", "Promo", "Découverte") are non-refundable.

Tickets with a "Liberté" fare, "Privilège" are refundable.

We advise you to change your ticket a few days before your new trip to avoid readjustments due to the unavailability of the original fare on the booking date. The closer the flight date is, the less likely your original fare will be available. If your ticket is at a "Promo" fare, there will necessarily be a readjustment to provide.

PROGRESSIVE RESUMPTION OF TSARADIA FLIGHTS

TSARADIA is gradually resuming its flights since September 1, 2020. Health measures accompany the resumption of flights.

As a reminder, following the statement of the Minister of Transport, Tourism and Meteorology of 24 March 2020 and in application of the note of the Civil Aviation of Madagascar ref. No. 401–ACM/DES/2020 of 24 March 2020, concerning the provisions relating to the suspension of flights on the domestic network, TSARADIA suspended all its flights from 25 March 2020 to 1 September 2020.

With the increase in the number of cases of covid-19 following the appearance of the new variant, the President of the Republic of Madagascar announced the closure of the airport of Nosy-be, Mahajanga, Toamasina, Sambava as of March 23 as well as the resumption of Covid-tests19 for all travelers from destinations still served by Tsaradia namely: Sainte-Marie, Maroantsetra, Tulear, Morondava and Fort-Dauphin.

On May 16th, the President of the Republic of Madagascar announced the extension of the closure of the airports for another 15 days, until 30 May. Tsaradia has gradually resumed its flights since 05 June 2021. This announced reopening is accompanied by government-mandated measures to implement Covid-19 testing for all passengers travelling to/from the provinces.

* The price indicated is valid for a one-way ticket, taxes included, depending on availability on the booking date and travel dates. Prices displayed in Euro vary according to the exchange rate of the day and likely to increase without notice. Details of the modification and refund of the ticket price before purchase.

❗ PASSENGERS ARRIVING AFTER CHECK-IN TIME WILL BE DENIED BOARDING! MAKE SURE TO ARRIVE AT LEAST 2 HOURS BEFORE THE FLIGHT. MASKS ARE MANDATORY ON ALL FLIGHTS