Book Book a Tsaradia flight Book an Air Madagascar flight Manage my booking Our fare family and products Best Tsaradia flights deals My booking Discover Flight schedule "Privilège" class The Tsaradia lounge Our network Guide Prime Media Flight and travel to Madagascar Covid-19 Your travel Sanitary provisions Baggage Check-in Travel documents Take access to our Lounge Aircrafts and cabins Food and Drinks on Board Health and special assistance Frequently asked questions Cargo Contacts and shedules Next cargo flights Booking Products and services Special cargo Shipping and receiving About us Press room Air Madagascar About us Air Madagascar group Contact us Agencies Careers My Capricorne

Privacy policy

PROTECTION OF YOUR PERSONAL DATA

Who we are 

Our company MADAGASCAR AIRLINES, manages the airlines Air Madagascar and Tsaradia. TSARADIA is a Malagasy airline created in 2018, based in Madagascar. TSARADIA is dedicated for domestic flights in Madagascar. Consult our "legal notices" page for more information about the company. AIR MADAGASCAR is the Malagasy national airline. Created in 1961, Air Madagascar provides international flights, linking Madagascar to other countries in the world.

Data protection declaration

The protection of your privacy and your personal data is one of our main concerns and we pay special attention to it during our business relations. We pay a lot of attention to the protection of personal and confidential information regarding our website www.madagascarairlines.com and all its derivatives.

This includes, but is not limited to, the collection and processing of personal information related to Madagascar Airlines's bookings and flights through Air Madagascar and Tsaradia.  This Privacy Policy applies regardless of the type of device or any other means you use to access our Services.

Our information protection techniques comply with the conditions established by the laws that regulate the protection of information on the Internet. To protect your information as securely as possible against accidental or intentional manipulation, loss, destruction or unauthorized access, we have taken technical and organizational security measures. We continue to optimize these measures in light of technological advances.

Personal information collected and method of collection

In order to make your reservation, we need certain personal information. If you make your reservation for the first time, you must provide us with useful information for booking and a later connection to our booking system.

If you create an account during a booking, it is no longer necessary to re-enter the information that is already stored. In addition, with each booking, we ask you for payment details such as information on your credit card, the account number or the credit card number used. Your reservation will be made by SSL (Secure Socket Layer) which allows the transfer of information securely between your browser and our reservation system. Your payment and the use of your credit card on the website is made on a secure website.

We also collect and store personal information about you from many sources to understand and meet your needs, facilitate your travel, manage our business and for other purposes communicated to you. They may, for example, come from:

  • From you, when you communicate them to us
  • Your transactions with Tsaradia or Air Madagascar
  • Other third-party sources, such as travel agencies, OTA (Online Travel Agency), ...

If the information is to be collected directly from you, you may, in some cases, refuse to provide this information. However, this decision may have an impact on the use of certain features or services.

We collect from these various sources the following personal information, but not limited to:

  • Names, addresses and telephone numbers
  • Date of birth and sex
  • E-mail addresses, telephone numbers
  • Management of social networks, including when you communicate with us via social networks
  • Information on booking and travel, assistance requests, interactions with our customer service.
  • Information about previous trips, such as completed flights and travel problems
  • National identity card number or driving licence or passport number, nationality and country of residence
  • Technical information such as browser and operating system used, IP address, geolocation data, name of your Internet service provider, 
  • Information provided through surveys, focus groups or other marketing study projects
  • When you send a request to Customer Service via email or online, we keep the content of the message, your email address or any contact information you provide, as well as our response, so that we can address any follow-up questions you may have. We also use this information to measure the efficiency of the processing of your requests.
  • Payment information: When you make a payment for a flight, we process data such as the payment method used and the payment date. We do not store your credit card information.

To the extent that the personal data we collect constitutes sensitive personal information under applicable law, including under laws of major public interest, Madagascar Airlines will collect and process such information within the limits provided by such laws. Where required by law, Madagascar Airlines, through Air Madagascar and Tsaradia, will seek your express consent before processing your sensitive personal information.

Subscription to the Madagascar Airlines newsletter

You can subscribe to the Madagascar Airlines newsletter by registering on the website. madagascarairlines.com records the email address only if the user agrees to receive promotional emails from Madagascar Airlines.

If you subscribe to the Madagascar Airlines Newsletter, we will provide you with the latest news from the Company as well as current offers and promotions by e-mail. You can cancel your subscription to the newsletter at any time. The user can unsubscribe at any time by clicking on the unsubscribe link at the bottom of the newsletters page. To measure the response, we use measurement methods that meet current industry standards.

Information collected automatically (in particular in terms of cookies and geolocation)

When you use our Services, we may collect the following technical information: browser and operating system used, geolocation data, name of your Internet service provider. Madagascar Airlines obtains this information using technologies, including cookies, web beacons and mobile geolocation techniques, to provide and optimize our Services and advertising campaigns, including between browsers and devices (“connecting devices”).

This technical information may be combined with personal information to personalize our Services and target advertising campaigns based on your interests, including between browsers and devices. We may use this information to provide you with targeted advertising about flights or similar destinations on our Services or on third-party websites.  

We use Google services, including Google Analytics. Google’s website explains how Google uses data from sites and apps using Google’s services.  

However, you can change the settings of your cookies if you wish. Some browsers have options to allow the user to accept or refuse cookies, or to be informed each time a cookie is generated. You may choose to refuse cookies by adjusting your settings, but in this case you may no longer be able to access certain features of our Services as well as other popular websites using cookies.

We use Personalization Cookies: they store information about your language, country and website preferences, as well as your login when you book. Without these cookies, our Services may not be able to remember certain choices you have made previously (such as country or language) or to customize your browsing experience. These cookies may also be used to identify your device so that you do not have to provide the same information again.

We use site performance cookies: they collect information about your activity on our Services, including the pages you regularly visit. These cookies are used to optimize your browsing experience, including tracking page loading, response times and error messages.

We use cookies related to content/advertising: they collect information about your use of our Services. These cookies remember the pages visited on our Services and help us better understand how our customers use them.

We use cookies from third-party sites (facebook) that collect information about users of our Services in order to serve advertisements based on users' online activities on our Services and on other sites. Third-party sites specialised in advertising targeting collect browsing information (e.g. websites visited, duration of visit) on different sites over time, and may then use the information collected on our Services to send you advertisements (from us and from other companies) on the Internet.

Some of the content, advertisements and features offered on our Services may be provided by independent third parties. As previously stated, these may collect or receive technical information about how you use our Services, including through cookies, web beacons, web beacons, and other technologies. 

Some of our Services include, for example, plug-ins from social networks or other third-party sites (such as the Facebook «Like» button, or the "Messenger" messaging) that allow you to connect to some of our Services, to share information from our Services on your social networks. The providers of these plug-ins may be able to collect information about you even if you do not click on the plug-in or widget, or have no interaction with the plug-inin or the widget, regardless of whether or not you have an account on these social networks or third-party sites, and regardless of the relationship you have with them. If you visit social networking sites or use their tools, we recommend that you review their privacy policy in order to identify the information collected, used and disclosed by them.

Use of "Cookies"

This page describes how we manage and protect your personal data, as well as how we use cookies.

What is a cookie?

A cookie is information stored in a file on your computer by your browser. It allows you to temporarily save information about site visits and visitors. Thus, each time the user goes to the same site, the data of his previous visits are retrieved. Cookies do not generate or transmit viruses.

Why use cookies?

Like most commercial sites, Madagascar Airlines collects information specific to the Internet user’s computer in order to improve the practice of the Internet user. When you browse tsaradia.com, you allow Madagascar Airlines to store cookies in your browser by default. If you do not want tsaradia.com to store cookies in your browser, you can disable cookies by changing your browser settings or options. If you choose to disable cookies, you will not be recognized when browsing tsaradia.com again

Madagascar Airlines uses cookies to store your preferences, including language or cookie acceptance 

Performance cookies to learn about the frequency of visits or traffic, in order to optimize the site and prevent and resolve bugs. This type of cookie is used to collect information about how users use the site. These cookies allow you to track data such as the number of visits per page or the number of error messages displayed. The information stored by these cookies cannot be used for commercial purposes.

Cookies used for targeting to offer offers and content of interest to website visitors.

Cookies allow you to optimize and customize the content displayed.

Cookies to analyse the performance of our campaigns. These cookies are never used for individual targeting.

You have the possibility to deactivate the website cookie when using the website.

Use of information about you

We use personal information to make transactions and respond to requests about our products and services. We ask you, for example, to provide personal information when purchasing an airline ticket or related products or services from a Madagascar Airlines booking agent, a travel agency, on the tsaradia.com website. We may also use your personal information to verify your identity, including for security reasons.

In the case of unaccompanied minors, we collect the identification data of the parents or legal representative but also of the persons in charge of dropping the child off at the airport of departure and picking him up at the airport of arrival

Your contact information includes your phone number and email address. When you create a personal account or subscribe to our newsletter, we may also record your postal address, your credentials and any other data you provide to us through the corresponding registration forms.

If you make a business trip, we may also collect information about your company, such as its name and address, through contract numbers or account references.

When you make a booking on one of our flights, we process the data you provide on that occasion. This data contains details of your flights as well as prices and dates of your bookings. We also process information related to the services that you may select in addition, such as additional baggage and seating options, as well as the data needed to finalize and pay for your reservation.

When you communicate with us by e-mail, or on social networks, we save these exchanges. We may also record telephone calls when you contact our customer service by telephone as part of our quality of service monitoring or for probationary or fraud prevention purposes. We also record your communication preferences, for example when you subscribe or unsubscribe from one of our newsletters or when you choose to receive communications related to your booking (such as flight status updates) through other channels (such as emails, sms).

In addition to the organisation, confirmation and processing of the travel or other services or products requested, Madagascar Airlines may use personal information for administrative, marketing and analytical purposes, in particular for the management of information systems, accounting, invoicing, audits, processing and verification of bank cards, correspondence associated with the customer relationship.

International transfer of your data

Madagascar Airlines may transfer your personal data to countries other than your country of residence (between France and Madagascar only). This is done to provide you with travel arrangements or because the companies of our partners or our service providers operate from Europe. 

The transfer of personal data to countries other than your country of residence is often necessary to be able to offer you services. In these cases, Madagascar Airlines will ensure that adequate security measures are put in place to meet the requirements of the international transfer of personal data within the framework of privacy laws. 

Communication of personal information to third parties

Madagascar Airlines does not sell or rent your personal information to a third party. We only communicate your personal information, including information about the means of payment, as well as the booking status, to the payment agency (credit card or credit card) with which you make your booking.  Madagascar Airlines reserves the right to communicate your personal information to third parties who perform the services you have requested from them. For example, details on Madagascar Airlines booking forms can be offered to our partners so that customers can quickly and easily make their booking. However, we will seek your consent prior to the transfer of any information. We collect and/or communicate personal information to Legal Authority Representatives only in the event of a requisition.

Links to other websites

The Madagascar Airlines website has links to other websites. The data protection statement does not cover other website providers. We have no influence as to whether the operators of websites with which we have links comply with data protection regulations.

Data Retention and Security Policy

Your personal information will only be retained for the period reasonably necessary to achieve the above-mentioned objectives, taking into account criteria such as the applicable limitation rules, the legal obligations and duration of your use of our Website and Services.

When you create your Madagascar Airlines account when booking, we keep your data as long as your account is active. If you have not created an account, we also keep your data for a longer period if you have consented to it or if we find a legitimate interest in it. You can of course avail yourself of one of the rights you have as mentioned on this page.

We take all necessary technical and organisational measures to ensure the security and confidentiality of the personal data you entrust to us and to guard against the loss or fraudulent use of your personal data.

Disclaimer of Warranty

To the fullest extent permitted by law, We disclaim all implied warranties with respect to the information, services and documents contained on this website. This information, services and documents are all provided "as is" and as available and are not accompanied by any guarantee of any kind.

Your agreement

By using the Madagascar Airlines website, you agree that Madagascar Airlines collects information and uses it in the manner mentioned above. The rapid development of the Internet means that our privacy policy must be updated as soon as necessary. If you have any questions or requests, comments or suggestions regarding data protection, please send us an email to our Data Protection Office, with the subject line "Legal Notice", at the following address: support@madagascarairlines.com

Right of withdrawal

You can, free of charge and at your request, obtain information about the data concerning you that we have recorded. In addition, you have the right to correct, erase, and block any incorrect information. The information used for the accounting and the invoice are not affected by what you have corrected or deleted.

You may contact our Data Protection Service to assert any rights conferred on you by applicable personal data protection laws, including the right to access, rectify or delete your data, to restrict their processing, the right to data portability and the right to challenge such processing.

Update of this Privacy Policy

This privacy policy was amended on 29/11/2021 and this version replaces the previous ones. We regularly review this Privacy Policy. We will inform you of any changes before they are published.

* The price indicated is valid for a one-way ticket, taxes included, depending on availability on the booking date and travel dates. Prices displayed in Euro vary according to the exchange rate of the day and likely to increase without notice. Details of the modification and refund of the ticket price before purchase.

❗ PASSENGERS ARRIVING AFTER CHECK-IN TIME WILL BE DENIED BOARDING! MAKE SURE TO ARRIVE AT LEAST 2 HOURS BEFORE THE FLIGHT. MASKS ARE MANDATORY ON ALL FLIGHTS