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Request a ticket modification or refund

Change or Refund request form

Your request
Purpose of the application*
Request details
Booking or ticket number*
Date of 1st flight*
Passenger First Name
Passenger last name*
Email adress*
Phone number
Your postal address
Zip code

You can use this form to request a refund for a ticket purchased on the Tsaradia website or through the Tsaradia Call Centre.

Please note that:

  • Madagascar Airlines (Air Madagascar) is currently receiving a high number of requests for changes and refunds following the health situation and border closures in Madagascar and around the world since 2020.
  • Following the judgment of the Commercial Court of 18 November 2021, concerning the placement in receivership of the company Air Madagascar and its subsidiary Tsaradia, Processing of refund request files for tickets issued prior to November 1, 2021 will not be able to be processed by existing services. Contact the after-sales team ( if your refund request is for a ticket purchased before November 01, 2021. 
  • Following the restructuring of the airline and the transfer of the management of Tsaradia within Madagascar Airlines (Air Madagascar) the processing times are lengthened and can go up to several months.
  • Our teams are however fully mobilized to refund you as soon as possible if the conditions of the ticket allow.
  • You have the option to transfer your plane ticket, or reuse it for new travel dates, or new itineraries at no change charge.

Our teams are however fully mobilized to refund you as soon as possible if the conditions of the ticket allow.

The information collected is processed electronically in order to fulfill your needs. The recipients of the data are employees of Tsaradia. In accordance with the law of Data Protection of 6 January 1978, you have the right to access, rectify, delete or oppose any information concerning you. These rights can be exercised by mail to: Tsaradia,« Informatique et Liberté », La Tour Ankorondrano, 101, Madagascar.