Health and Welfare

Passengers with Hearing Impairments

We’re here to help.

If you are deaf or hard of hearing, our crew is committed to providing you with a comfortable and safe flight.

Let us know

• During check-in or onboard: Please inform a member of our crew about your hearing impairment.

Personalized assistance

We will make every effort to provide you with important flight information (announcements, safety instructions) in a way that best suits your needs. Your comfort is our priority.

Visually impaired or blind passengers

We welcome passengers with visual impairments who are accompanied by their guide dogs.

Transportation Conditions

• Booking: Please inform us about your guide dog when making your reservation.
• Free of Charge: Your guide dog travels free of charge in the cabin with you.
• Documentation: At check-in, please present:
  • Your disability card
  • Your guide dog's identification card
• Safety: A safety harness is mandatory for your dog's safety and the comfort of other passengers during all phases of the flight. Your comfort and that of your animal are our top priorities.

Passengers carrying plasters

Important Safety Notice for Passengers Wearing Casts

For your safety and comfort, Madagascar Airlines has specific requirements for passengers wearing medical casts. Here's everything you need to know before booking your flight.

Travel Restrictions

Please Note: Passengers wearing casts are not automatically cleared for air travel. This policy exists because:

• Altitude changes can affect injured limbs
• Cabin pressure variations may increase pain and swelling
• Your health and comfort are our top priority

Medical Clearance Process

Required Steps Before Travel

1. Mandatory Medical Consultation
   • Obtain clearance from Madagascar Airlines' medical team
   • Must be completed before your departure date
   • Similar to medical evacuation procedures
2. Required Documentation
   • Current medical certificate
   • Complete medical history
   • Submit to either:
     • Madagascar Airlines medical officers
     • Approved medical representatives

Special Assistance Booking

Passenger Information Requirements

To ensure the best possible service:

• All special medical conditions must be declared during booking
• Information must be validated before ticket issuance
• Details will be added to your passenger record

Our Commitment to Your Safety

Madagascar Airlines ensures:

• Clear communication about travel conditions
• Comprehensive passenger support
• Complete information about medical travel requirements

Passenger Responsibilities

All involved parties (passengers, clients, paying parties) must:

• Declare any special medical conditions
• Provide complete medical documentation
• Follow medical clearance procedures
• Understand travel conditions

For the safety and comfort of all passengers, Madagascar Airlines strictly enforces these medical travel policies.

Are you expecting a happy event and want to travel? Discover the travel conditions specific to pregnant women and the necessary documents for safe boarding.

Therapeutic Oxygen Onboard

If you need to use therapeutic oxygen during your flight, our team will make every effort to ensure a comfortable and safe trip.

Passenger Approval and Accommodations:

• Pre-approval: Passengers requiring therapeutic oxygen must obtain prior approval from the airline before their flight.
• Prioritized Boarding: Approved passengers will be given priority boarding to ensure a smooth boarding process.
• Seating: The airline will assign a suitable seat that allows for easy access to the oxygen supply and any necessary medical equipment.

Equipment Requirements:

• Personal Oxygen Concentrator: Passengers are typically required to bring their own portable oxygen concentrator.
• Airline-Provided Oxygen: In some cases, the airline may be able to provide oxygen, but this should be confirmed in advance.
• Power Supply: Passengers should ensure that their concentrator has sufficient battery life for the duration of the flight and any necessary connections to the aircraft's power supply.

Documentation:

• Medical Certification: Passengers must provide a medical certificate from their healthcare provider detailing their oxygen requirements and any specific needs.
• Prescribed Flow Rate: The prescribed oxygen flow rate must be clearly indicated on the medical certificate.

Note: These are general guidelines. Specific requirements may vary depending on the airline and the passenger's individual needs. It is essential to contact the airline directly to confirm their specific policies and procedures regarding the transportation of medical equipment and passengers with special needs.

Wheelchair Assistance

Need a Wheelchair?

If you are traveling with your own wheelchair or require assistance with airport mobility, please notify us of your wheelchair or any other mobility needs at least 72 hours before your departure.

You can inform us when purchasing your ticket or by booking assistance services using our special assistance form or by contacting our customer service at +261 20 22 510 00/+261 20 23 444 44.

Wheelchair Assistance Services Available

Wheelchair assistance is available for passengers requiring a wheelchair who have requested it for:

• Traveling to and from the boarding gate
• Clearing customs
• Collecting baggage
• Boarding the aircraft (WCHS)

Please note: Passengers who are completely immobile (WCHC) and require a wheelchair to board and disembark the aircraft, and who need to be lifted up and down stairs as well as to and from their seats, must be accompanied by a travel companion to assist them on board.

A medical certificate may be required. Generally, this is not necessary for passengers with reduced mobility who only require assistance or special treatment. However, depending on the reason for reduced mobility, a medical certificate may be necessary if the disability is due to an illness, for example.

Medical Assistance for Passengers

To ensure the safety and comfort of all passengers, Madagascar Airlines has established specific procedures for travelers requiring medical assistance. These procedures apply to individuals who:

• Have a contagious disease
• Have a fragile or unstable medical condition
• Require specific medical equipment during the flight
• Have a physical or mental disability

Medical Certificate

For flights departing from provinces, passengers requiring medical assistance (medical evacuation, medical repatriation, use of a wheelchair) must present a medical certificate certifying their fitness to fly.

• Deadline: No later than one week before departure.
• Validation: The certificate must be validated by an approved local physician no later than 4 hours before takeoff.

Passengers with Reduced Mobility

Passengers with reduced mobility who do not require specific medical authorization may travel under the following conditions:

• Individuals with a simple fracture or injury
• Elderly individuals with reduced mobility
• Individuals with a physical disability requiring a wheelchair, provided that the disability has been stable for at least 6 months
• Individuals with visual or hearing impairments
• Individuals with mental health conditions (other than those mentioned above)

For other cases of disability, particularly mental disabilities, an individual assessment will be carried out by a competent medical service.

General Safety Conditions

• The airline reserves the right to refuse boarding to any passenger whose medical condition could jeopardize the safety of the flight or other passengers.
• Some passengers requiring special assistance may need to be accompanied by a person capable of providing the necessary care during the journey.
• Personal medical equipment must be declared at the time of booking and must comply with applicable regulations.
• For any questions regarding the conditions of carriage for passengers requiring medical assistance, please contact our customer service.

Medical Evacuation (MEDEVAC)

Requesting a Medical Evacuation with Madagascar Airlines

To request a medical evacuation (MEDEVAC), please contact your nearest Madagascar Airlines agency directly.

Required Documentation

Your request must include the following documents:

• Detailed Medical Certificate: Issued by your general practitioner, specifying:
  • Your medical condition and diagnosis
  • Current treatments
  • Required in-flight care (oxygen, stretcher, etc.)
  • Reason for the medical evacuation
• Completed MEDIF Form: A completed and signed Medical Information Form (MEDIF). This form is specific to Madagascar Airlines and will be provided by the agency.
• Letter of engagement for medical team accompanying passengers on stretcher. Download the letter here.

Specific Conditions for Medical Evacuations

• Equipment Availability: Medical evacuations are subject to the availability of necessary medical equipment on board the aircraft (stretchers, oxygen, etc.).
• Medical Clearance: A Madagascar Airlines medical professional will assess your health prior to boarding to ensure that your travel is safe.
• Flexibility: Depending on your medical condition, Madagascar Airlines reserves the right to modify or cancel your flight, even if you have already checked in.

Important Information to Provide to the Agency

• Your complete contact information (name, address, phone number, etc.)
• Detailed flight itinerary (departure and arrival cities, flight dates and times)
• Specific medical care required during the flight
• If applicable, the presence of a companion

Tips

• Plan Ahead: For optimal organization, it is recommended to submit your medical evacuation request as early as possible.
• Gather Required Documents: Have all necessary medical and administrative documents ready.
• Contact Your Nearest Agency: Contact your nearest Madagascar Airlines agency for more information and personalized assistance.