At Madagascar Airlines, we strive to provide our passengers with the best possible travel experience. However, unforeseen circumstances may sometimes lead to flight disruptions. If you've experienced a flight delay, cancellation, or other travel issue, we encourage you to file a claim.

Common Reasons for Claims

  • Flight Cancellations: If your flight is canceled, we will do our best to rebook you on the next available flight. You may also be eligible for a refund or compensation.
  • Flight Delays: Significant flight delays may entitle you to compensation, refreshments, meals, and in some cases, accommodation.
  • Overbooking: If you are denied boarding due to overbooking, you may be entitled to compensation and assistance in finding an alternative flight.
  • Lost or Damaged Baggage: Should your baggage be lost, damaged, or delayed, please report it immediately to our baggage services.
  • Denied Boarding for Medical Reasons: If you have been denied boarding due to a medical condition, please contact our customer service team.

How to File a Claim

  1. Gather Your Documentation: Collect all relevant documents, including your ticket, boarding pass, and any correspondence with the airline.
  2. Contact Us: Please contact our customer service team directly to report the issue.
  3. Submit a Written Claim: A detailed written claim can be submitted to our claims department. Be sure to include the following information: your flight details, a description of the incident, and the compensation you are seeking.
  4. Submit a claim online here

Your Rights as a Passenger

As a Madagascar Airlines passenger, you are entitled to:

  • Fair Treatment: Our staff is committed to treating all passengers with respect and dignity.
  • Compensation for Disruptions: In accordance with applicable regulations, you may be entitled to compensation for flight delays, cancellations, and denied boarding.
  • Refunds: If your flight is canceled or significantly delayed, you may be eligible for a refund.
  • Baggage Compensation: For lost, damaged, or delayed baggage, you may be entitled to compensation within the limits of our liability.
  • Assistance for Passengers with Disabilities: We provide assistance to passengers with disabilities.
  • Information: You have the right to clear and accurate information about your flight.

Common Claim Scenarios

  • Flight Delays and Cancellations: Learn more about your rights when your flight is disrupted.
  • Lost or Damaged Baggage: Report your lost or damaged baggage promptly.
  • Overbooking: Understand your options if you are denied boarding.
  • Injuries: If you have been injured during your flight, please contact our customer service team.

Disclaimer: This information is intended for general guidance and does not constitute legal advice. For specific legal advice, please consult with an attorney.