Booking and Service Fees: All You Need to Know

When purchasing an airline ticket, the total price you pay typically includes:

  • Fare: The base cost of your flight.
  • Taxes and Fees: Government-imposed taxes and surcharges (e.g., fuel).
  • Booking and Service Fees: Charges associated with reserving, issuing, and managing your ticket.

These fees can vary significantly between airlines and depending on how you book (travel agency, airline website, etc.).

Issuance Fees applicable from Monday, 09 February 2026

Point of SalesDomestic Network International Network 
(Long Haul & Regional)
Madagascar Airlines Agencies and Representations in Madagascar80 000 MGA 30 EUR 
Call Center 08 EUR 30 EUR 
Website06 EUR 06 EUR 

APPLICATIONS:

  • Per ticket and per passenger (regardless of the number of coupons in the ticket)
  • At all Madagascar Airlines points of sale

Credit Card Payment Fees : applicable from Monday, 09 February 2026

Point of SalesDomestic & International Network
Madagascar Airlines Agencies and Representations in Madagascar3% of the total ticket amount 
Call Center 
Website

APPLICATION : per ticket AND for any payment made in Euro (initially) 

Why Do These Fees Exist?

These fees cover costs related to:

  • Reservations: Processing your request and issuing your electronic ticket.
  • Additional Services: Customer support and potential changes to your booking.
  • Distribution Channels: Commissions for travel agencies and online transaction fees.

What Factors Influence the Amount of These Fees?

  • Airline: Each airline has its own pricing policy.
  • Destination: Long-haul flights are generally associated with higher fees.
  • Travel Class: Business or first-class tickets often incur additional charges.
  • Distribution Channel: Booking directly on the airline's website is usually cheaper than using a travel agency.
  • Additional Services: Changes or cancellations may result in extra fees.

How to Avoid or Reduce These Fees?

  • Book Directly on the Airline's Website: You'll often get the best fares and avoid agency fees.
  • Be Flexible: The lowest fares are usually associated with less popular travel dates and times.
  • Travel Light: Checked baggage can incur additional costs.
  • Compare Offers: Use flight comparison websites to find the best options.
  • Read the Terms and Conditions Carefully: Ensure you understand the fees associated with your booking.

What are the Most Common Fees?

  • Booking Fee: A fixed fee for issuing your ticket.
  • Change Fee: Penalties for any changes to your booking (dates, names, etc.).
  • Cancellation Fee: Amount retained if you cancel your flight.
  • Baggage Fees: Extra charges for checked baggage or excess carry-on baggage.

Important: Booking and service fees are non-refundable.