Refund, Credit, and Compensation Policy (Domestic Flights)

Voluntary Refunds

While we strive to meet all our passengers' needs, please note that refunds may be available for our "Liberté" and "Privilège," "Eco Flex," "Premium," and "Business" fares. Certain fares do not permit refunds.

Involuntary Refunds

If your flight is canceled or significantly delayed by the airline, we will offer you alternative travel options, such as rebooking on another flight or a full refund (excluding service fees).

Refund Process

To request a refund, please contact our customer service department. You may need to provide necessary documents, such as your identification, ticket, or bank statement if requesting a wire transfer refund.

Travel Vouchers

In some circumstances, we may offer travel vouchers or flight credits instead of a cash refund. These vouchers or credits can be used for future travel on our domestic network. However, specific terms and limitations may apply to the use of flight credits, such as expiration dates or booking restrictions.

Compensation for Flight Delays or Cancellations

If your flight is significantly delayed or canceled, we will do everything possible to minimize inconvenience. This may include providing alternative transportation, meals, or accommodation, where applicable.

Lost or Damaged Baggage

If your baggage is lost or damaged during your flight, please report it immediately to our baggage services team. We will investigate the matter and take appropriate steps to resolve the issue.

Important Considerations

  • Fare Rules: The specific terms and conditions of your fare, including refund and rebooking options, will apply.
  • Airline Policies: Please refer to our general terms and conditions of carriage for the most current and accurate information.
  • Madagascar Regulations: Domestic flights are subject to Malagasy regulations, which may influence specific passenger rights and remedies.
  • For the most accurate and up-to-date information, please contact our customer service department.

Request a refund, travel voucher or compensation

What would you like to do?

  • Get a refund:

    • Quickly convert your ticket into a refund. Our simple and transparent process guides you step by step. Click here

  • Manage your travel voucher:

    • Request or use your travel voucher in just a few clicks. A travel voucher gives you the freedom to book whenever you want. Click here

  • Make a claim or request compensation:

    • Had an issue with your flight? We handle your compensation request with care. Tell us about your situation. Click here

  • Make a claim or request compensation for your baggage:

    • Had an issue with your baggage? We'll process your compensation request. Share your baggage incident information with us.Click here