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Have you discovered that your baggage is missing, damaged, or that an item has been stolen upon arrival? We apologize for any inconvenience caused.

How to File a Baggage Claim:

How to File a Baggage Claim:

  • Complete the online claim form here
  • Keep all your documents:
    • Baggage tag: Please keep your baggage tag.
    • Property irregularity report: Request a property irregularity report from the ground staff and keep it safe.
  • Once your claim is registered, we will initiate an investigation and keep you informed of its progress.

Important:

  • Report the issue immediately upon arrival: The sooner you report the problem, the easier it will be for us to locate your baggage or process your claim.
  • Keep all evidence: Photos of the damage, purchase receipts for missing items, etc., will be essential to support your claim.

Compensation: Please refer to our General Conditions of Carriage for details on compensation.

Processing time: Up to 90 days.

Travel with peace of mind!

Pack your bags with confidence

With our detailed guide, we tell you everything you need to know for a worry-free trip.

Allowed baggage: weight, size, number of bags... Strictly prohibited items on board
Baggage Allowance

Travel light! Info on dimensions, weight, and number of cabin baggage.

Special and Oversized Baggage

Safely transport your specific equipment (music, sports, etc.).

Extra or Excess Baggage

Need more? Options and rates for extra baggage.

Prohibited and Dangerous Items

Safety first! List of prohibited items for a smooth flight.

Lost or Stolen Baggage Claims

Baggage problem? We can help. Contact us.

Your baggage on connecting flights

Tips for easy transfer of your baggage during connections.