Madagascar Airlines is committed to ensuring your well-being at all times. In case of urgent medical need, our medical evacuation service guarantees you transport to the best health facilities on the island.

Medical Evacuation (MEDEVAC)

Requesting a Medical Evacuation with Madagascar Airlines

To request a medical evacuation (MEDEVAC), please contact your nearest Madagascar Airlines agency directly.

Required Documentation

Your request must include the following documents:

  • Detailed Medical Certificate: Issued by your general practitioner, specifying:
    • Your medical condition and diagnosis
    • Current treatments
    • Required in-flight care (oxygen, stretcher, etc.)
    • Reason for the medical evacuation
  • Completed MEDIF Form: A completed and signed Medical Information Form (MEDIF). This form is specific to Madagascar Airlines and will be provided by the agency.
  • Letter of engagement for medical team accompanying passengers on stretcher. Download the letter here.

Specific Conditions for Medical Evacuations

  • Equipment Availability: Medical evacuations are subject to the availability of necessary medical equipment on board the aircraft (stretchers, oxygen, etc.).
  • Medical Clearance: A Madagascar Airlines medical professional will assess your health prior to boarding to ensure that your travel is safe.
  • Flexibility: Depending on your medical condition, Madagascar Airlines reserves the right to modify or cancel your flight, even if you have already checked in.

Important Information to Provide to the Agency

  • Your complete contact information (name, address, phone number, etc.)
  • Detailed flight itinerary (departure and arrival cities, flight dates and times)
  • Specific medical care required during the flight
  • If applicable, the presence of a companion

Tips

  • Plan Ahead: For optimal organization, it is recommended to submit your medical evacuation request as early as possible.
  • Gather Required Documents: Have all necessary medical and administrative documents ready.
  • Contact Your Nearest Agency: Contact your nearest Madagascar Airlines agency for more information and personalized assistance.

Relax and enjoy your journey

You comfort is our top concern

Madagascar Airlines offers personalized services to cater to your unique needs, whether you're traveling as a family, have reduced mobility, are pregnant, or are traveling with a pet. 

Need travel assistance? Contact our call center or fill out our online form for support.

Discover our personalized care service ensuring your child's safety and comfort throughout their journey.

Enjoy family-oriented services and exclusive benefits to make your flight experience more pleasant

Travel with peace of mind thanks to our specially adapted services ensuring your comfort during pregnancy

We provide personalized assistance and adapted equipment to meet your specific needs

Travel worry-free with our dedicated assistance services designed for senior passengers' comfort and safety

Travel confidently with your pet thanks to our transport conditions designed for their well-being during the flight

Take advantage of preferential rates and simplified management for group travel with our dedicated team support.

We provide priority medical evacuation