Senior Travelers

Elderly people with mobility difficulties are given priority boarding and assistance at the airport.

Traveling with a Wheelchair

Need a Wheelchair?

Travel with peace of mind with our personalized assistance service

At Madagascar Airlines, we are committed to making your journey as comfortable as possible. Our specialized assistance service is available for all passengers with reduced mobility, whether you use a wheelchair or need help moving around the airport.

How to book your assistance?

Book your assistance at least 72 hours before your departure:

• When purchasing your ticket online
• Through our special assistance form
• By contacting our customer service :
  • Tel : +261 20 23 444 44
  • Tél : +33 (0)1 86 56 22 22

Our available assistance services

1. Standard Assistance (WCHS) Our team assists you with:
   • Boarding and deplaning
   • Going through security and customs
   • Collecting your luggage
   • Moving around the airport
2. Full Assistance (WCHC) For passengers requiring total assistance:
   • An accompanying person is mandatory on board
   • Our team helps you with boarding and deplaning
   • Assistance to your seat on the plane

Important Information

Medical Certificate

• Not required for simple mobility assistance
• May be requested in specific cases, particularly if your reduced mobility is related to a medical condition
• Contact us for more information about situations requiring a certificate

Practical Tips

• Specify your specific needs when booking
• Arrive at the airport with plenty of time
• Keep your medical documents handy if necessary

Madagascar Airlines is committed to making travel accessible to all. Our team remains at your disposal to answer your questions and assist you throughout your journey.

Senior Citizen Fares

Madagascar Airlines offers special fares for senior citizens on long-haul flights. These fares come with more flexible terms and conditions.